My name is Hamza El Hassouni, I’m currently working as Support engineer. My journey in this field has been shaped by a background in computer science, which I pursued at ICC Institute. My immersion into the world of System admin. began during my studies, where I acquired my initial skills while continuing my education. I started in IT support at different levels, gaining hands-on experience and understanding how systems work. I currently navigate a mix of on-premises and cloud environments, expanding my skills and adapting to the ever-changing IT landscape. This experience not only boosts my technical abilities but also sharpens my ability to handle different aspects of IT seamlessly. I don't just bring technical skills to the table. I'm adaptable, curious, and fully committed to each project. I learn quickly and am always looking for ways to improve. Clear documentation and staying updated with various resources are my go-to methods for staying on top of the tech game. I am a determined collaborator, ready to tackle complex challenges and embrace the evolving landscape of IT. My energy and commitment to delivering strong technical expertise are assets that I wholeheartedly contribute to serving my clients.



Windows 10

  • Office apps
  • Installation/Troubleshooting of W10
  • General troubleshooting ( settings, apps, …)

Windows Server

  • Active directory
  • SCCM
  • Operating system deployment

Azure cloud

  • Intune enrollement
  • Device configurations
  • Application
  • Users and groups management

IT support

  • Hardware troubleshoot
  • Software troubleshoot
  • Client oriented (ITIL)

Programming skills

  • C#
  • SQL (MySQL,MariaDB)
  • PowerShell Scripting


French: Native
English: Fluent
Dutch: Basic


  • Bachelor of pharmaceutical science (University of Louvain)
  • Bachelor of computer sciences (Evening courses – last year)

Certifications & training:

  • ITIL V-4 : ITIL Service Strategy – Certified
  • MS-900 : Microsoft 365 Fundamentals – Training
  • AZ-900 : Microsoft Azure Fundamentals – Training
  • AZ-104 : Azure Administrator Associate – Training